Our Commitment to You
At Lui Art Shop, our goal is to provide high-quality digital artwork that exceeds your expectations. We want you to be completely satisfied with your purchase.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted:
Digital Nature of Products
Because our products are digital files available for instant download, they cannot be physically “returned” or “exchanged” in the traditional sense. Therefore, all sales are generally considered final once the download link has been accessed.
Satisfaction Guarantee & Refunds
However, your happiness is our top priority. If you are not satisfied with the quality of the artwork or if the file does not meet your expectations, we are here to help.
- Please contact us at [email protected] within 14 days of purchase.
- Please include your order number and a brief description of why you are not satisfied.
- We will review your request individually and may offer a revised version of the file or, at our discretion, a full refund.
Cancellations
You may cancel your order and receive a full refund only if you have not yet accessed the download link. Once the files have been downloaded, the order cannot be canceled.
Custom and Personalized Orders
For any custom or personalized digital commissions, all sales are final once work has begun. Refunds are not available for custom orders unless there is a technical defect in the file that we cannot fix.
How Refunds are Processed
Approved refunds will be issued to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
Need help?
If you have any questions, please feel free to contact us. For refund requests, please include your order number in your message.
- Email: [email protected]
- Response Time: We typically respond within 24 hours.